Pickup & Refund Policy
How Bay Door Deals works
Bay Door Deals lets you reserve free scrap and low-priced surplus material (such as gaylord boxes and assorted pallets) from Quality Pallets Inc. for pickup at our location. There is no shipping and no delivery. All items are local pickup only.
Your receipt is your ticket
- When you book, you get a receipt with a code. Take a screenshot of it.
- At the door, show your receipt. No receipt, no items. We cannot look you up by name or phone number.
- We hand over exactly the items listed on the receipt.
Where and when
- Quality Pallets Inc., 475 Stonemill Rd, Jacksboro, TN 37757, (865) 200-6544
- Pickups are by appointment only, Monday to Friday, 12:00 PM to 4:00 PM. Our shop hours are Mon-Fri 8:00 AM to 5:00 PM.
- Book at least one day ahead.
Payment
- Free items cost nothing. Your receipt shows $0.
- Priced items are paid in cash when you arrive. Prices are whole dollars, so no change is needed beyond whole dollars. The receipt shows the exact amount due.
- We do not collect payment on the website. Card payment may be added later for larger orders; this page will be updated first.
Items are surplus, sold as-is
Items are leftover or used material, offered as-is. Look over your items at pickup before loading. Quantities are held for your time slot only.
Cancellations and no-shows
- Need to cancel or reschedule? Call (865) 200-6544 as early as you can so someone else can have your items.
- If you do not arrive within your time slot, we may release your items.
Returns and refunds
- Because you inspect items before loading, all sales are final once you leave with the items.
- If something is not what the receipt says, tell us before you leave and we will fix it: swap it, or remove it from your order and not charge you for it.
- Cash is paid at pickup, so there is nothing to refund online.
Contact
Quality Pallets Inc., 475 Stonemill Rd, Jacksboro, TN 37757, (865) 200-6544, kevin@qualitypallets.com. Facebook: Quality Pallets Inc.